:root {
    --color-primary: #315da8;
    --color-primary-dark: #254980;
    --color-primary-soft: #e6edf7;
    --color-sidebar: #20272f;
    --color-sidebar-text: #c6ced7;
    --color-background: #e9edf1;
    --color-surface: #f7f9fa;
    --color-surface-raised: #ffffff;
    --color-surface-muted: #eef2f4;
    --color-text: #1d2731;
    --color-text-soft: #44515e;
    --color-muted: #66737f;
    --color-border: #d2dae1;
    --color-border-strong: #b8c3cd;
    --color-success: #176b4c;
    --color-success-soft: #e2f1ea;
    --color-warning: #8a570d;
    --color-warning-soft: #f7ecd7;
    --color-danger: #ad3847;
    --color-danger-soft: #f7e4e7;
    --color-info: #176687;
    --color-info-soft: #e1eef3;
    --color-on-primary: #ffffff;
    --color-focus: rgba(49, 93, 168, .28);
    --color-topbar: rgba(247, 249, 250, .96);
    --shadow-xs: 0 1px 2px rgba(25, 34, 44, .06);
    --shadow-sm: 0 7px 20px rgba(25, 34, 44, .09);
    --shadow-md: 0 18px 42px rgba(25, 34, 44, .13);
    --radius-sm: 6px;
    --radius-md: 8px;
    --radius-lg: 8px;
    --sidebar-width: 264px;
    --topbar-height: 72px;
    --content-gutter: clamp(20px, 3vw, 40px);
    --transition: 160ms ease;
}

*, *::before, *::after { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body { margin: 0; color: var(--color-text); background: var(--color-background); font-family: Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; font-size: 15px; line-height: 1.55; -webkit-font-smoothing: antialiased; }
a { color: inherit; text-decoration: none; }
button, input, select, textarea { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
img, video { max-width: 100%; }
h1, h2, h3, p { margin-top: 0; }
h1 { margin-bottom: 8px; font-size: 2.05rem; line-height: 1.18; letter-spacing: 0; }
h2 { margin-bottom: 6px; font-size: 1.1rem; line-height: 1.3; letter-spacing: 0; }
h3 { margin-bottom: 6px; font-size: 1rem; line-height: 1.35; }
p { color: var(--color-text-soft); }
button { border: 0; cursor: pointer; }
code { padding: 3px 7px; color: var(--color-text-soft); background: var(--color-surface-muted); border: 1px solid var(--color-border); border-radius: 6px; font-size: .78rem; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
.skip-link { position: fixed; top: 8px; left: 8px; z-index: 1000; padding: 10px 14px; color: var(--color-on-primary); background: var(--color-primary); border-radius: var(--radius-sm); transform: translateY(-150%); }
.skip-link:focus { transform: translateY(0); }
:focus-visible { outline: 3px solid var(--color-focus); outline-offset: 3px; }
.icon { width: 19px; height: 19px; flex: 0 0 auto; }
.muted { color: var(--color-muted); font-weight: 400; }
.danger-text { color: var(--color-danger) !important; }
.eyebrow { display: block; margin-bottom: 7px; color: var(--color-primary); font-size: .73rem; font-weight: 750; letter-spacing: 0; text-transform: uppercase; }

/* Application shell */
.app-shell { min-height: 100vh; }
.sidebar { position: fixed; inset: 0 auto 0 0; z-index: 80; display: flex; width: var(--sidebar-width); flex-direction: column; color: var(--color-sidebar-text); background: var(--color-sidebar); }
.brand { display: flex; min-height: var(--topbar-height); align-items: center; gap: 12px; padding: 0 24px; }
.brand-mark { position: relative; display: inline-flex; width: 35px; height: 35px; flex: 0 0 auto; align-items: center; justify-content: center; overflow: hidden; background: var(--color-primary); border-radius: var(--radius-md); box-shadow: 0 8px 18px rgba(20, 35, 55, .25); transform: rotate(-4deg); }
.brand-mark span { position: absolute; width: 6px; height: 18px; background: var(--color-on-primary); border-radius: 3px; transform: rotate(45deg); }
.brand-mark span:first-child { margin-left: -9px; }
.brand-mark span:last-child { height: 25px; margin-left: 7px; }
.brand-name { display: flex; flex-direction: column; color: var(--color-on-primary); font-size: 1.13rem; font-weight: 760; line-height: 1.1; letter-spacing: 0; }
.brand-name small { margin-top: 4px; color: #98a5b3; font-size: .59rem; font-weight: 650; letter-spacing: 0; text-transform: uppercase; }
.sidebar-nav { display: flex; flex: 1; flex-direction: column; gap: 5px; padding: 22px 14px; overflow-y: auto; }
.nav-label { margin: 4px 12px 7px; color: #8996a3; font-size: .66rem; font-weight: 750; letter-spacing: 0; text-transform: uppercase; }
.nav-label-account { margin-top: auto; padding-top: 26px; }
.nav-item { position: relative; display: flex; min-height: 44px; align-items: center; gap: 12px; padding: 10px 13px; color: var(--color-sidebar-text); border-radius: var(--radius-md); font-size: .9rem; font-weight: 560; transition: color var(--transition), background var(--transition); }
.nav-item:hover { color: var(--color-on-primary); background: rgba(255, 255, 255, .07); }
.nav-item.active { color: var(--color-on-primary); background: rgba(100, 142, 205, .22); }
.nav-item.active::before { position: absolute; left: -14px; width: 3px; height: 23px; background: #77a0dc; border-radius: 0 4px 4px 0; content: ""; }
.sidebar-footer { display: flex; align-items: center; gap: 8px; padding: 16px 14px; border-top: 1px solid rgba(255, 255, 255, .08); }
.user-mini { display: flex; min-width: 0; flex: 1; align-items: center; gap: 10px; }
.user-mini > span:last-child { display: flex; min-width: 0; flex-direction: column; }
.user-mini strong { overflow: hidden; color: #f3f6f8; font-size: .82rem; text-overflow: ellipsis; white-space: nowrap; }
.user-mini small { color: #95a1ad; font-size: .7rem; }
.avatar { display: inline-flex; width: 34px; height: 34px; flex: 0 0 auto; align-items: center; justify-content: center; color: var(--color-on-primary); background: var(--color-primary); border-radius: var(--radius-md); font-size: .8rem; font-weight: 750; }
.sidebar .icon-button { color: #9eacc1; background: transparent; }
.workspace { min-height: 100vh; margin-left: var(--sidebar-width); }
.topbar { position: sticky; top: 0; z-index: 50; display: flex; height: var(--topbar-height); align-items: center; gap: 16px; padding: 0 var(--content-gutter); background: var(--color-topbar); border-bottom: 1px solid var(--color-border); backdrop-filter: blur(12px); }
.topbar-context { display: flex; flex: 1; flex-direction: column; }
.topbar-context .eyebrow { margin-bottom: 0; font-size: .61rem; }
.topbar-context strong { font-size: .92rem; }
.topbar-profile { display: flex; align-items: center; gap: 9px; color: var(--color-text-soft); font-size: .85rem; font-weight: 650; }
.topbar-profile .avatar { width: 32px; height: 32px; }
.notification-summary { display: inline-flex; min-width: 38px; height: 38px; align-items: center; justify-content: center; gap: 5px; padding: 0 9px; color: var(--color-primary); background: var(--color-primary-soft); border: 1px solid var(--color-border-strong); border-radius: var(--radius-md); font-size: .72rem; font-weight: 800; }
.notification-summary .icon { width: 17px; height: 17px; }
.notification-summary.is-empty { display: none; }
.live-status { display: inline-flex; min-height: 34px; align-items: center; gap: 6px; padding: 6px 9px; color: var(--color-warning); background: var(--color-warning-soft); border: 1px solid #dfc99f; border-radius: var(--radius-md); font-size: .7rem; font-weight: 700; }
.live-status[hidden] { display: none; }
.live-status .icon { width: 15px; height: 15px; }
.icon-button { display: inline-flex; width: 38px; height: 38px; align-items: center; justify-content: center; color: var(--color-text-soft); background: var(--color-surface-muted); border-radius: var(--radius-md); transition: background var(--transition), color var(--transition); }
.icon-button:hover { color: var(--color-primary); background: var(--color-primary-soft); }
.mobile-menu { display: none; }
.sidebar-overlay { display: none; }
.main-content { width: 100%; max-width: 1640px; margin: 0 auto; padding: 34px var(--content-gutter) 56px; }
.page-header { display: flex; align-items: flex-end; justify-content: space-between; gap: 24px; margin-bottom: 28px; }
.page-header p { margin-bottom: 0; color: var(--color-muted); }
.page-header-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 9px; }

/* Feedback */
.flash-stack { display: grid; gap: 9px; margin-bottom: 20px; }
.auth-main > .flash-stack { position: fixed; top: 18px; right: 18px; z-index: 100; width: min(410px, calc(100% - 36px)); }
.flash { display: flex; min-height: 50px; align-items: center; gap: 11px; padding: 11px 12px; color: var(--color-text); background: var(--color-surface); border: 1px solid var(--color-border); border-left: 4px solid var(--color-info); border-radius: var(--radius-md); box-shadow: var(--shadow-md); }
.flash-success { border-left-color: var(--color-success); }
.flash-warning { border-left-color: var(--color-warning); }
.flash-danger { border-left-color: var(--color-danger); }
.flash-icon { display: inline-flex; width: 25px; height: 25px; flex: 0 0 auto; align-items: center; justify-content: center; color: var(--color-on-primary); background: var(--color-info); border-radius: 50%; font-size: .78rem; font-weight: 800; }
.flash-success .flash-icon { background: var(--color-success); }
.flash-warning .flash-icon { background: var(--color-warning); }
.flash-danger .flash-icon { background: var(--color-danger); }
.flash > span:nth-child(2) { flex: 1; }
.flash-close { width: 28px; height: 28px; color: var(--color-muted); background: transparent; border-radius: 6px; font-size: 1.2rem; }
.flash-close:hover { background: var(--color-surface-muted); }
.flash.is-hiding { opacity: 0; transform: translateY(-6px); transition: 220ms ease; }

/* Buttons and fields */
.button { display: inline-flex; min-height: 40px; align-items: center; justify-content: center; gap: 8px; padding: 9px 15px; border: 1px solid transparent; border-radius: var(--radius-md); font-size: .84rem; font-weight: 700; line-height: 1.2; transition: color var(--transition), background var(--transition), border var(--transition), transform var(--transition), box-shadow var(--transition); }
.button:hover { transform: translateY(-1px); }
.button-primary { color: var(--color-on-primary); background: var(--color-primary); box-shadow: 0 5px 13px rgba(37, 73, 128, .17); }
.button-primary:hover { background: var(--color-primary-dark); box-shadow: 0 7px 17px rgba(37, 73, 128, .22); }
.button-secondary { color: var(--color-primary); background: var(--color-primary-soft); border-color: var(--color-border-strong); }
.button-secondary:hover { background: #d9e3f1; }
.button-ghost { color: var(--color-text-soft); background: var(--color-surface); border-color: var(--color-border); }
.button-ghost:hover { color: var(--color-primary); background: var(--color-surface-muted); border-color: var(--color-border-strong); }
.button-danger-ghost { color: var(--color-danger); background: var(--color-surface-raised); border-color: #e5bcc2; }
.button-danger-ghost:hover { background: var(--color-danger-soft); }
.button-danger { color: var(--color-on-primary); background: var(--color-danger); box-shadow: 0 6px 14px rgba(173, 56, 71, .16); }
.button-danger:hover { background: #a52939; box-shadow: 0 8px 19px rgba(188, 53, 69, .22); }
.button-small { min-height: 34px; padding: 7px 11px; font-size: .78rem; }
.button-large { min-height: 49px; padding: 12px 18px; }
.button-full { width: 100%; }
.button.disabled, .button[disabled] { pointer-events: none; opacity: .45; transform: none; }
.text-link { display: inline-flex; align-items: center; gap: 5px; color: var(--color-primary); font-size: .8rem; font-weight: 700; }
.text-link .icon { width: 15px; height: 15px; transition: transform var(--transition); }
.text-link:hover .icon { transform: translateX(2px); }
.field { display: flex; min-width: 0; flex-direction: column; gap: 6px; }
.field label { color: var(--color-text); font-size: .78rem; font-weight: 700; }
.field label > span:not(.muted) { color: var(--color-danger); }
.field small, .field-meta { color: var(--color-muted); font-size: .72rem; }
input, select, textarea { width: 100%; color: var(--color-text); background: var(--color-surface-raised); border: 1px solid var(--color-border-strong); border-radius: var(--radius-md); outline: none; transition: border var(--transition), box-shadow var(--transition), background var(--transition); }
input, select { min-height: 42px; padding: 9px 11px; }
textarea { min-height: 110px; padding: 11px; line-height: 1.55; resize: vertical; }
input::placeholder, textarea::placeholder { color: #7d8994; }
input:hover, select:hover, textarea:hover { border-color: #8e9ca8; }
input:focus, select:focus, textarea:focus { border-color: var(--color-primary); box-shadow: 0 0 0 3px rgba(49, 93, 168, .14); }
select { padding-right: 34px; appearance: none; background-image: linear-gradient(45deg, transparent 50%, #77839a 50%), linear-gradient(135deg, #77839a 50%, transparent 50%); background-position: calc(100% - 16px) 18px, calc(100% - 11px) 18px; background-repeat: no-repeat; background-size: 5px 5px, 5px 5px; }
.input-icon { position: relative; }
.input-icon .icon { position: absolute; top: 50%; left: 12px; width: 17px; height: 17px; color: var(--color-muted); transform: translateY(-50%); }
.input-icon input { padding-left: 38px; }
.password-field { position: relative; }
.password-field input { padding-right: 66px; }
.password-field button { position: absolute; top: 50%; right: 7px; padding: 5px 7px; color: var(--color-primary); background: transparent; border-radius: 6px; font-size: .7rem; font-weight: 700; transform: translateY(-50%); }
.field-meta { display: flex; justify-content: space-between; gap: 12px; }
.file-input { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
.upload-dropzone { display: flex; min-height: 128px; align-items: center; justify-content: center; flex-direction: column; gap: 5px; padding: 20px; color: var(--color-text-soft); background: var(--color-surface-muted); border: 1.5px dashed var(--color-border-strong); border-radius: var(--radius-md); text-align: center; cursor: pointer; transition: border var(--transition), background var(--transition); }
.upload-dropzone:hover, .upload-dropzone.is-dragging { color: var(--color-primary); background: var(--color-primary-soft); border-color: var(--color-primary); }
.upload-dropzone .icon { width: 26px; height: 26px; margin-bottom: 3px; }
.upload-dropzone strong { font-size: .86rem; }
.upload-dropzone span { color: var(--color-muted); font-size: .72rem; }
.file-selection { display: grid; gap: 6px; margin-top: 8px; }
.file-selection.inline { margin-top: 7px; }
.selected-file { display: flex; align-items: center; gap: 7px; color: var(--color-text-soft); font-size: .73rem; }
.selected-file::before { color: var(--color-success); content: "✓"; font-weight: 800; }
.form-grid { display: grid; gap: 19px; }
.two-columns { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.span-2 { grid-column: span 2; }
.stacked-form { display: grid; gap: 17px; }
.form-actions { display: flex; justify-content: flex-end; gap: 9px; margin-top: 24px; padding-top: 20px; border-top: 1px solid var(--color-border); }

/* Generic content */
.panel, .table-card, .filter-panel { background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); box-shadow: var(--shadow-xs); }
.panel { padding: 22px; }
.panel-heading, .section-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; margin-bottom: 19px; }
.panel-heading h2, .section-heading h2 { margin-bottom: 3px; }
.panel-heading p, .section-heading p { margin-bottom: 0; color: var(--color-muted); font-size: .78rem; }
.panel-icon { display: inline-flex; width: 38px; height: 38px; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: var(--radius-md); }
.content-section { min-width: 0; }
.metrics-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 15px; margin-bottom: 24px; }
.metric-card { display: flex; min-height: 112px; align-items: center; gap: 14px; padding: 18px; background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); box-shadow: var(--shadow-xs); }
.metric-icon { display: inline-flex; width: 43px; height: 43px; flex: 0 0 auto; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: var(--radius-md); }
.metric-info .metric-icon { color: var(--color-info); background: var(--color-info-soft); }
.metric-warning .metric-icon { color: var(--color-warning); background: var(--color-warning-soft); }
.metric-success .metric-icon { color: var(--color-success); background: var(--color-success-soft); }
.metric-danger .metric-icon { color: var(--color-danger); background: var(--color-danger-soft); }
.metric-copy { display: flex; min-width: 0; flex-direction: column; }
.metric-copy > span { color: var(--color-muted); font-size: .72rem; font-weight: 650; }
.metric-copy strong { margin: 2px 0; color: var(--color-text); font-size: 1.65rem; line-height: 1.15; letter-spacing: 0; }
.metric-copy small { overflow: hidden; color: #8a94a7; font-size: .67rem; text-overflow: ellipsis; white-space: nowrap; }
.dashboard-columns { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 20px; }
.ticket-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 13px; }
.ticket-stack { display: grid; gap: 10px; }
.ticket-card { display: block; min-width: 0; padding: 17px; background: var(--color-surface-raised); border: 1px solid var(--color-border); border-radius: var(--radius-md); transition: transform var(--transition), border var(--transition), box-shadow var(--transition); }
.ticket-card:hover { border-color: #aebdcb; box-shadow: var(--shadow-sm); transform: translateY(-2px); }
.ticket-card-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 12px; }
.ticket-card-indicators { display: inline-flex; align-items: center; gap: 7px; }
.ticket-card h3 { overflow: hidden; margin-bottom: 6px; font-size: .94rem; text-overflow: ellipsis; white-space: nowrap; }
.ticket-card > p { display: -webkit-box; min-height: 39px; margin-bottom: 13px; overflow: hidden; color: var(--color-muted); font-size: .76rem; -webkit-box-orient: vertical; -webkit-line-clamp: 2; }
.ticket-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; color: var(--color-muted); font-size: .67rem; }
.ticket-meta > span { display: inline-flex; align-items: center; gap: 4px; }
.ticket-meta .icon { width: 13px; height: 13px; }
.protocol { color: var(--color-primary); font-family: ui-monospace, SFMono-Regular, Consolas, monospace; font-size: .69rem; font-weight: 750; letter-spacing: 0; }
.badge { display: inline-flex; min-height: 24px; align-items: center; gap: 6px; padding: 3px 8px; color: var(--color-text-soft); background: var(--color-surface-muted); border: 1px solid var(--color-border); border-radius: 999px; font-size: .67rem; font-weight: 700; line-height: 1.2; white-space: nowrap; }
.badge-dot { width: 6px; height: 6px; background: currentColor; border-radius: 50%; }
.status-open { color: #2563c8; background: #edf4ff; border-color: #dbe8fc; }
.status-in-progress { color: var(--color-info); background: var(--color-info-soft); border-color: #cde8f6; }
.status-waiting-requester { color: var(--color-warning); background: var(--color-warning-soft); border-color: #f4dfb5; }
.status-resolved { color: var(--color-success); background: var(--color-success-soft); border-color: #ccebdc; }
.status-closed, .status-canceled { color: #5f6b80; background: #f0f3f7; border-color: #dfe5ed; }
.priority-low { color: #5f6b80; }
.priority-normal { color: var(--color-info); background: var(--color-info-soft); border-color: #d2e9f5; }
.priority-high { color: var(--color-warning); background: var(--color-warning-soft); border-color: #f1dfbb; }
.priority-urgent { color: var(--color-danger); background: var(--color-danger-soft); border-color: #f3cfd3; }
.role-badge { color: var(--color-primary); background: var(--color-primary-soft); border-color: #d4dffc; }
.sla-overdue { color: var(--color-danger); font-weight: 700; }
.count-pill { display: inline-flex; min-width: 28px; height: 26px; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: 999px; font-size: .72rem; font-weight: 750; }
.unread-badge { display: inline-flex; min-width: 22px; height: 22px; align-items: center; justify-content: center; padding: 0 6px; color: #fff !important; background: var(--color-danger); border-radius: 999px; font-size: .66rem !important; font-weight: 800; line-height: 1; }
.empty-state { display: flex; min-height: 270px; align-items: center; justify-content: center; flex-direction: column; padding: 34px; text-align: center; }
.empty-state.compact { min-height: 190px; padding: 22px; }
.empty-state h3 { margin: 10px 0 4px; }
.empty-state p { max-width: 420px; margin-bottom: 16px; color: var(--color-muted); font-size: .8rem; }
.empty-icon { display: inline-flex; width: 45px; height: 45px; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: var(--radius-md); }

/* Filters and tables */
.view-switcher { display: inline-flex; gap: 3px; margin-bottom: 15px; padding: 4px; background: var(--color-surface-muted); border: 1px solid var(--color-border); border-radius: var(--radius-md); }
.view-switcher a { min-height: 36px; padding: 8px 13px; color: var(--color-muted); border-radius: var(--radius-sm); font-size: .78rem; font-weight: 700; }
.view-switcher a:hover { color: var(--color-text); background: var(--color-surface); }
.view-switcher a.active { color: var(--color-primary); background: var(--color-surface-raised); box-shadow: var(--shadow-xs); }
.filter-panel { margin-bottom: 15px; padding: 18px; }
.filter-form { display: grid; grid-template-columns: minmax(230px, 1.7fr) repeat(4, minmax(135px, 1fr)); align-items: end; gap: 12px; }
.filter-form:has(#assignee) { grid-template-columns: minmax(220px, 1.6fr) repeat(5, minmax(125px, 1fr)); }
.filter-actions { display: flex; grid-column: 1 / -1; justify-content: flex-end; gap: 8px; padding-top: 3px; }
.user-filters { grid-template-columns: minmax(260px, 2fr) minmax(150px, 1fr) minmax(150px, 1fr) auto; }
.user-filters .filter-actions, .audit-filter .filter-actions { grid-column: auto; padding-top: 0; }
.audit-filter { grid-template-columns: minmax(250px, 380px) auto; justify-content: start; }
.table-card { overflow: hidden; }
.table-scroll { width: 100%; overflow-x: auto; }
.data-table { width: 100%; border-collapse: collapse; text-align: left; }
.data-table th { padding: 13px 17px; color: var(--color-muted); background: var(--color-surface-muted); border-bottom: 1px solid var(--color-border); font-size: .66rem; font-weight: 750; letter-spacing: 0; text-transform: uppercase; white-space: nowrap; }
.data-table td { padding: 14px 17px; color: var(--color-text-soft); border-bottom: 1px solid var(--color-border); font-size: .78rem; vertical-align: middle; }
.data-table tbody tr:last-child td { border-bottom: 0; }
.data-table tbody tr { transition: background var(--transition); }
.data-table tbody tr:hover { background: var(--color-surface-raised); }
.ticket-cell, .user-cell { display: flex; min-width: 190px; }
.ticket-cell { flex-direction: column; }
.ticket-cell-heading { display: flex; min-width: 0; align-items: center; gap: 7px; }
.ticket-cell-heading strong { flex: 0 1 auto; }
.ticket-cell strong { max-width: 340px; overflow: hidden; color: var(--color-text); font-size: .8rem; text-overflow: ellipsis; white-space: nowrap; }
.ticket-cell span, .user-cell small { color: var(--color-muted); font-size: .68rem; }
.ticket-cell:hover strong { color: var(--color-primary); }
.user-cell { align-items: center; gap: 10px; }
.user-cell > span:last-child { display: flex; flex-direction: column; }
.user-cell strong { color: var(--color-text); }
.date-cell { display: block; white-space: nowrap; }
.data-table td > small { display: block; margin-top: 2px; }
.row-action { display: inline-flex; width: 31px; height: 31px; align-items: center; justify-content: center; color: var(--color-muted); background: var(--color-surface-muted); border-radius: 8px; }
.row-action:hover { color: var(--color-primary); background: var(--color-primary-soft); }
.row-action .icon { width: 16px; height: 16px; }
.table-actions { display: flex; align-items: center; gap: 6px; white-space: nowrap; }
.table-actions form { display: inline-flex; }
.status-text { display: inline-flex; align-items: center; gap: 6px; font-size: .73rem; font-weight: 700; }
.status-text > span { width: 7px; height: 7px; background: currentColor; border-radius: 50%; }
.status-text.active { color: var(--color-success); }
.status-text.inactive { color: var(--color-danger); }
.pagination { display: flex; align-items: center; justify-content: center; gap: 14px; padding: 15px; background: var(--color-surface-muted); border-top: 1px solid var(--color-border); }
.pagination span { color: var(--color-muted); font-size: .72rem; }

/* Forms and settings */
.form-layout { display: grid; grid-template-columns: minmax(0, 1fr) 310px; align-items: start; gap: 20px; max-width: 1160px; }
.form-panel { padding: clamp(22px, 3vw, 30px); }
.external-ticket-form { max-width: 1040px; }
.form-section-heading { margin-top: 30px; padding-top: 25px; border-top: 1px solid var(--color-border); }
.external-ticket-actions { flex-wrap: wrap; }
.context-panel { padding: 25px; color: #e3e8ed; background: var(--color-sidebar); border-radius: var(--radius-lg); box-shadow: var(--shadow-md); }
.context-panel h2 { margin-top: 15px; color: var(--color-on-primary); }
.context-panel p { color: #abb6c0; font-size: .78rem; }
.context-icon { display: inline-flex; width: 42px; height: 42px; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: var(--radius-md); }
.context-panel .context-icon { color: var(--color-on-primary); background: rgba(119, 160, 220, .22); }
.guidance-list { display: grid; gap: 15px; margin: 22px 0; padding: 0; list-style: none; }
.guidance-list li { display: flex; flex-direction: column; }
.guidance-list strong { color: var(--color-on-primary); font-size: .78rem; }
.guidance-list span { color: #abb6c0; font-size: .72rem; }
.context-note { margin-bottom: 0; padding-top: 18px; border-top: 1px solid rgba(255, 255, 255, .1); }
.settings-layout { display: grid; grid-template-columns: 210px minmax(0, 820px); align-items: start; gap: 22px; }
.settings-nav { position: sticky; top: calc(var(--topbar-height) + 22px); display: grid; gap: 5px; padding: 8px; background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-md); }
.settings-nav a { padding: 9px 11px; color: var(--color-text-soft); border-radius: 7px; font-size: .78rem; font-weight: 650; }
.settings-nav a:hover { color: var(--color-primary); background: var(--color-primary-soft); }
.settings-content { display: grid; gap: 18px; }
.user-editor { width: min(100%, 850px); }

/* Ticket details */
.ticket-page-header { align-items: center; }
.header-badges { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-bottom: 11px; }
.ticket-detail-layout { display: grid; grid-template-columns: minmax(0, 1fr) 330px; align-items: start; gap: 20px; }
.ticket-main-column, .ticket-side-column { display: grid; gap: 16px; min-width: 0; }
.rich-text, .message-body { color: var(--color-text-soft); font-size: .86rem; line-height: 1.7; white-space: pre-wrap; overflow-wrap: anywhere; }
.registration-notes { margin-top: 20px; padding-top: 17px; border-top: 1px solid var(--color-border); }
.registration-notes > strong { display: block; margin-bottom: 5px; font-size: .75rem; }
.attachment-grid, .message-attachments { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; margin-top: 20px; }
.attachment-item { min-width: 0; padding: 12px; background: var(--color-surface-muted); border: 1px solid var(--color-border); border-radius: var(--radius-md); }
.attachment-heading { display: flex; align-items: center; gap: 9px; }
.attachment-heading > span:last-child { display: flex; min-width: 0; flex-direction: column; }
.attachment-heading strong { overflow: hidden; color: var(--color-text); font-size: .73rem; text-overflow: ellipsis; white-space: nowrap; }
.attachment-heading small { color: var(--color-muted); font-size: .65rem; }
.attachment-icon { display: inline-flex; width: 31px; height: 31px; flex: 0 0 auto; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: 8px; }
.attachment-icon .icon { width: 15px; height: 15px; }
.attachment-preview { display: block; height: 160px; margin-top: 10px; overflow: hidden; background: #e9edf3; border-radius: 8px; }
.attachment-preview img { width: 100%; height: 100%; object-fit: cover; }
.attachment-video { width: 100%; max-height: 220px; margin-top: 10px; background: #0b1020; border-radius: 8px; }
.attachment-actions { display: flex; justify-content: flex-end; gap: 12px; margin-top: 9px; }
.attachment-actions a { display: inline-flex; align-items: center; gap: 4px; color: var(--color-primary); font-size: .68rem; font-weight: 700; }
.attachment-actions .icon { width: 13px; height: 13px; }
.attachment-missing { opacity: .7; }
.conversation { padding: 0; overflow: hidden; }
.conversation > .panel-heading { margin: 0; padding: 22px; border-bottom: 1px solid var(--color-border); }
.message-list { display: grid; gap: 20px; padding: 24px; }
.message { display: flex; max-width: 86%; gap: 10px; }
.message-own { justify-self: end; flex-direction: row-reverse; }
.message-avatar { display: inline-flex; width: 34px; height: 34px; flex: 0 0 auto; align-items: center; justify-content: center; color: var(--color-primary); background: var(--color-primary-soft); border-radius: var(--radius-md); font-size: .75rem; font-weight: 750; }
.message-technician .message-avatar { color: var(--color-info); background: var(--color-info-soft); }
.message-content { min-width: 0; flex: 1; padding: 13px 14px; background: var(--color-surface-muted); border: 1px solid var(--color-border); border-radius: var(--radius-sm) var(--radius-md) var(--radius-md) var(--radius-md); }
.message-own .message-content { background: var(--color-primary-soft); border-color: #cbd8e8; border-radius: var(--radius-md) var(--radius-sm) var(--radius-md) var(--radius-md); }
.message-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; margin-bottom: 7px; }
.message-header > span { display: flex; flex-direction: column; }
.message-header strong { font-size: .75rem; }
.message-header small, .message-header time { color: var(--color-muted); font-size: .63rem; }
.message-body { color: var(--color-text); font-size: .8rem; }
.message-attachments { grid-template-columns: 1fr; margin-top: 12px; }
.message-composer { padding: 20px 22px; background: var(--color-surface-muted); border-top: 1px solid var(--color-border); }
.message-composer > label { display: block; margin-bottom: 7px; font-size: .76rem; font-weight: 700; }
.message-composer textarea { background: var(--color-surface-raised); }
.composer-footer { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; margin-top: 10px; }
.conversation-notice { display: flex; align-items: center; justify-content: center; gap: 8px; padding: 18px; color: var(--color-muted); background: var(--color-surface-muted); border-top: 1px solid var(--color-border); font-size: .75rem; text-align: center; }
.timeline-panel { padding: 0; }
.timeline-panel summary { display: flex; align-items: center; justify-content: space-between; padding: 18px 22px; list-style: none; cursor: pointer; }
.timeline-panel summary::-webkit-details-marker { display: none; }
.timeline-panel summary > span { display: flex; flex-direction: column; }
.timeline-panel summary strong { font-size: .84rem; }
.timeline-panel summary small { color: var(--color-muted); font-size: .69rem; }
.timeline-panel summary > .icon { color: var(--color-muted); transition: transform var(--transition); }
.timeline-panel details[open] summary > .icon { transform: rotate(90deg); }
.timeline { display: grid; gap: 0; margin: 0; padding: 0 22px 20px 43px; list-style: none; }
.timeline li { position: relative; min-height: 70px; padding: 0 0 18px 20px; border-left: 1px solid var(--color-border); }
.timeline li:last-child { min-height: 0; padding-bottom: 0; border-left-color: transparent; }
.timeline-dot { position: absolute; top: 4px; left: -5px; width: 9px; height: 9px; background: var(--color-primary); border: 2px solid var(--color-surface); border-radius: 50%; box-shadow: 0 0 0 1px var(--color-primary); }
.timeline strong { font-size: .74rem; }
.timeline p { margin: 1px 0; color: var(--color-muted); font-size: .69rem; }
.timeline time { color: #929caf; font-size: .63rem; }
.action-panel > p { font-size: .75rem; }
.accent-panel { border-top: 3px solid var(--color-primary); }
.info-list { display: grid; gap: 0; margin: 0; }
.info-list > div { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; padding: 11px 0; border-bottom: 1px solid var(--color-border); }
.info-list > div:last-child { border-bottom: 0; }
.info-list dt { color: var(--color-muted); font-size: .68rem; }
.info-list dd { display: flex; margin: 0; flex-direction: column; color: var(--color-text); font-size: .73rem; font-weight: 650; text-align: right; }
.info-list dd small { color: var(--color-muted); font-size: .62rem; font-weight: 400; }
.solution-panel { border-color: #ccebdc; }
.solution-panel h2 { margin-top: 13px; }

/* Admin */
.admin-dashboard-grid { display: grid; grid-template-columns: minmax(0, 1.8fr) minmax(270px, 1fr); gap: 18px; }
.wide-panel { min-width: 0; }
.compact-table th, .compact-table td { padding-right: 11px; padding-left: 11px; }
.people-list { display: grid; }
.people-list a { display: flex; align-items: center; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--color-border); }
.people-list a:last-child { border-bottom: 0; }
.people-list a > span:last-child { display: flex; min-width: 0; flex-direction: column; }
.people-list strong { overflow: hidden; font-size: .75rem; text-overflow: ellipsis; white-space: nowrap; }
.people-list small { color: var(--color-muted); font-size: .65rem; }
.activity-list { display: grid; gap: 14px; }
.activity-list > div { display: flex; align-items: flex-start; gap: 10px; }
.activity-list > div > span:last-child { display: flex; flex-direction: column; }
.activity-list strong { font-size: .73rem; }
.activity-list small { color: var(--color-muted); font-size: .65rem; }
.activity-dot { width: 8px; height: 8px; margin-top: 6px; background: var(--color-primary); border-radius: 50%; box-shadow: 0 0 0 4px var(--color-primary-soft); }
.quick-links > a { display: flex; align-items: center; gap: 11px; padding: 12px 0; border-bottom: 1px solid var(--color-border); }
.quick-links > a:last-child { border-bottom: 0; }
.quick-links > a > .icon:first-child { color: var(--color-primary); }
.quick-links > a > .icon:last-child { width: 15px; margin-left: auto; color: var(--color-muted); }
.quick-links a > span { display: flex; flex-direction: column; }
.quick-links strong { font-size: .75rem; }
.quick-links small { color: var(--color-muted); font-size: .64rem; }
.reports-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.bar-chart { display: grid; gap: 15px; }
.bar-row > div { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 5px; font-size: .74rem; }
.bar-row span { color: var(--color-text-soft); }
.bar-row progress { display: block; width: 100%; height: 7px; overflow: hidden; appearance: none; background: var(--color-surface-muted); border: 0; border-radius: 999px; }
.bar-row progress::-webkit-progress-bar { background: var(--color-surface-muted); border-radius: 999px; }
.bar-row progress::-webkit-progress-value { background: var(--color-primary); border-radius: 999px; }
.bar-row progress::-moz-progress-bar { background: var(--color-primary); border-radius: 999px; }
.priority-bar-low progress::-webkit-progress-value { background: #8190a7; }
.priority-bar-normal progress::-webkit-progress-value { background: var(--color-info); }
.priority-bar-high progress::-webkit-progress-value { background: var(--color-warning); }
.priority-bar-urgent progress::-webkit-progress-value { background: var(--color-danger); }
.technician-report { display: grid; }
.technician-report > div { display: flex; align-items: center; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--color-border); }
.technician-report > div:last-child { border-bottom: 0; }
.technician-report > div > span:nth-child(2) { display: flex; flex: 1; flex-direction: column; }
.technician-report strong { font-size: .75rem; }
.technician-report small { display: block; color: var(--color-muted); font-size: .64rem; font-weight: 400; }
.audit-table td { white-space: nowrap; }
.danger-panel { background: #fbf3f4; border-color: #dfb9bf; }
.danger-panel .panel-icon { color: var(--color-danger); background: var(--color-danger-soft); }
.danger-panel h2 { color: #922837; }
.database-layout { display: grid; grid-template-columns: minmax(0, 1.65fr) minmax(300px, .75fr); align-items: start; gap: 20px; }
.database-sidebar { position: sticky; top: calc(var(--topbar-height) + 22px); }
.category-create-form, .category-edit-form { display: grid; grid-template-columns: minmax(155px, .8fr) minmax(230px, 1.6fr) 90px auto; align-items: end; gap: 11px; }
.category-create-form { margin-bottom: 20px; padding: 16px; background: var(--color-surface-muted); border: 1px solid var(--color-border); border-radius: var(--radius-md); }
.category-list { display: grid; gap: 8px; }
.category-item { overflow: hidden; border: 1px solid var(--color-border); border-radius: var(--radius-md); }
.category-item summary { display: flex; min-height: 64px; align-items: center; justify-content: space-between; gap: 16px; padding: 12px 15px; list-style: none; cursor: pointer; }
.category-item summary::-webkit-details-marker { display: none; }
.category-item summary > span:first-child { display: flex; min-width: 0; flex-direction: column; }
.category-item summary strong { font-size: .8rem; }
.category-item summary small { overflow: hidden; color: var(--color-muted); font-size: .68rem; text-overflow: ellipsis; white-space: nowrap; }
.category-summary-meta { display: flex; flex: 0 0 auto; align-items: center; gap: 10px; }
.category-summary-meta > .icon { width: 15px; color: var(--color-muted); transition: transform var(--transition); }
.category-item[open] .category-summary-meta > .icon { transform: rotate(90deg); }
.category-editor { padding: 15px; background: var(--color-surface-muted); border-top: 1px solid var(--color-border); }
.category-actions { display: flex; justify-content: flex-end; gap: 7px; margin-top: 12px; }
.database-table-counts { display: grid; margin: 0; }
.database-table-counts > div { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 11px 0; border-bottom: 1px solid var(--color-border); }
.database-table-counts > div:last-child { border-bottom: 0; }
.database-table-counts dt { display: flex; align-items: center; gap: 8px; color: var(--color-text-soft); font-size: .76rem; }
.database-table-counts code { color: var(--color-muted); font-size: .65rem; }
.database-table-counts dd { margin: 0; font-size: .9rem; font-weight: 800; }
.maintenance-panel { padding-bottom: 10px; }
.maintenance-panel > form { margin: 0; }
.maintenance-action { display: flex; width: 100%; align-items: center; gap: 11px; padding: 12px 0; color: var(--color-text-soft); background: transparent; border-bottom: 1px solid var(--color-border); text-align: left; }
.maintenance-action:hover { color: var(--color-primary); }
.maintenance-action > .icon:first-child { color: var(--color-primary); }
.maintenance-action > .icon:last-child { width: 15px; margin-left: auto; color: var(--color-muted); }
.maintenance-action > span { display: flex; flex: 1; flex-direction: column; }
.maintenance-action strong { font-size: .76rem; }
.maintenance-action small { color: var(--color-muted); font-size: .65rem; }

/* Authentication */
.auth-body { min-height: 100vh; background: var(--color-background); }
.auth-main { min-height: 100vh; }
.auth-layout { display: grid; min-height: 100vh; grid-template-columns: minmax(420px, 1.03fr) minmax(430px, .97fr); }
.auth-brand-panel { position: relative; display: flex; min-height: 100vh; flex-direction: column; justify-content: space-between; overflow: hidden; padding: clamp(28px, 4vw, 58px); color: var(--color-on-primary); background: var(--color-sidebar); }
.brand-light { min-height: auto; padding: 0; }
.auth-pitch { position: relative; z-index: 1; max-width: 560px; margin: auto 0; padding: 50px 0; }
.auth-pitch .eyebrow { color: #83a4fa; }
.auth-pitch h1 { margin-bottom: 18px; color: var(--color-on-primary); font-size: 3.75rem; line-height: 1.05; letter-spacing: 0; }
.auth-pitch > p { max-width: 500px; color: #9eacc2; font-size: 1rem; }
.auth-pitch ul { display: grid; gap: 11px; margin: 28px 0 0; padding: 0; color: #c8d3e4; list-style: none; }
.auth-pitch li { display: flex; align-items: center; gap: 9px; font-size: .82rem; }
.auth-pitch li .icon { width: 17px; height: 17px; color: #76a0ff; }
.auth-copyright { position: relative; z-index: 1; color: #6e7e98; font-size: .65rem; }
.auth-form-panel { display: flex; min-height: 100vh; align-items: center; justify-content: center; padding: 40px; background: var(--color-surface); }
.login-card { width: min(100%, 410px); }
.login-card .eyebrow { margin-bottom: 12px; }
.login-card h2 { margin-bottom: 8px; font-size: 2rem; letter-spacing: 0; }
.login-card > p { margin-bottom: 28px; color: var(--color-muted); }
.login-form { display: grid; gap: 17px; }
.login-form .button { margin-top: 5px; }
.login-help { margin-top: 24px !important; padding-top: 20px; border-top: 1px solid var(--color-border); font-size: .72rem; text-align: center; }
.mobile-brand { display: none; }

/* Error */
.error-page { display: flex; min-height: calc(100vh - var(--topbar-height) - 110px); align-items: center; justify-content: center; flex-direction: column; text-align: center; }
.error-code { margin-bottom: -26px; color: #dce2e7; font-size: 8rem; font-weight: 850; line-height: 1; letter-spacing: 0; }
.error-page .empty-icon { position: relative; }
.error-page h1 { margin-top: 15px; }
.error-page p { max-width: 460px; color: var(--color-muted); }
.auth-error { min-height: 100vh; padding: 30px; }

@media (max-width: 1280px) {
    .ticket-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .filter-form, .filter-form:has(#assignee) { grid-template-columns: repeat(3, minmax(150px, 1fr)); }
    .admin-dashboard-grid { grid-template-columns: 1fr; }
    .database-layout { grid-template-columns: 1fr; }
    .database-sidebar { position: static; grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 1060px) {
    .metrics-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .ticket-detail-layout { grid-template-columns: minmax(0, 1fr) 300px; }
    .auth-layout { grid-template-columns: minmax(360px, .9fr) minmax(400px, 1.1fr); }
    .auth-pitch h1 { font-size: 3.2rem; }
}

@media (max-width: 900px) {
    body.sidebar-open { overflow: hidden; }
    .sidebar { transform: translateX(-100%); transition: transform 220ms ease; }
    .sidebar.is-open { transform: translateX(0); box-shadow: 15px 0 45px rgba(5, 14, 30, .25); }
    .sidebar-overlay { position: fixed; inset: 0; z-index: 70; display: block; visibility: hidden; background: rgba(10, 20, 37, .48); opacity: 0; transition: opacity 220ms ease, visibility 220ms ease; }
    .sidebar-overlay.is-open { visibility: visible; opacity: 1; }
    .workspace { margin-left: 0; }
    .mobile-menu { display: inline-flex; }
    .topbar { padding: 0 20px; }
    .main-content { padding: 27px 20px 45px; }
    .ticket-detail-layout, .form-layout { grid-template-columns: 1fr; }
    .ticket-main-column { grid-row: 1; }
    .ticket-side-column { grid-row: 2; }
    .settings-layout { grid-template-columns: 1fr; }
    .settings-nav { position: static; display: flex; overflow-x: auto; }
    .settings-nav a { white-space: nowrap; }
    .auth-layout { grid-template-columns: 1fr; }
    .auth-brand-panel { display: none; }
    .mobile-brand { display: flex; align-items: center; gap: 10px; margin-bottom: 42px; color: var(--color-text); }
    .mobile-brand .brand-mark { width: 32px; height: 32px; }
    .category-create-form, .category-edit-form { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .category-create-form .field:nth-child(2), .category-edit-form .field:nth-child(2) { grid-column: span 2; }
}

@media (max-width: 720px) {
    h1 { font-size: 1.75rem; }
    .page-header { align-items: stretch; flex-direction: column; margin-bottom: 22px; }
    .page-header > .button { align-self: flex-start; }
    .page-header-actions { justify-content: stretch; }
    .page-header-actions .button { flex: 1; }
    .topbar-profile > span:last-child { display: none; }
    .live-status > span { display: none; }
    .main-content { padding-right: 14px; padding-left: 14px; }
    .metrics-grid, .dashboard-columns, .ticket-grid, .reports-grid { grid-template-columns: 1fr; }
    .metric-card { min-height: 104px; }
    .panel { padding: 18px; }
    .section-heading { align-items: flex-start; flex-direction: column; }
    .filter-form, .filter-form:has(#assignee), .user-filters, .audit-filter { grid-template-columns: 1fr; }
    .filter-actions, .user-filters .filter-actions, .audit-filter .filter-actions { grid-column: 1; justify-content: stretch; }
    .filter-actions > * { flex: 1; }
    .view-switcher { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .view-switcher a { text-align: center; }
    .table-card { overflow: visible; background: transparent; border: 0; box-shadow: none; }
    .table-scroll { overflow: visible; }
    .data-table, .data-table tbody { display: block; }
    .data-table thead { display: none; }
    .data-table tr { display: grid; gap: 9px; margin-bottom: 12px; padding: 15px; background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-md); box-shadow: var(--shadow-xs); }
    .data-table td { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 0; border: 0; text-align: right; }
    .data-table td::before { color: var(--color-muted); content: attr(data-label); font-size: .66rem; font-weight: 700; text-align: left; text-transform: uppercase; }
    .data-table td:first-child { display: block; padding-bottom: 10px; border-bottom: 1px solid var(--color-border); text-align: left; }
    .data-table td:first-child::before, .data-table td:last-child::before { display: none; }
    .data-table td:last-child { justify-content: flex-end; }
    .ticket-cell, .user-cell { min-width: 0; }
    .ticket-cell strong { white-space: normal; }
    .table-actions { flex-wrap: wrap; justify-content: flex-end; }
    .pagination { border: 1px solid var(--color-border); border-radius: var(--radius-md); }
    .two-columns { grid-template-columns: 1fr; }
    .span-2 { grid-column: span 1; }
    .form-actions { flex-direction: column-reverse; }
    .form-actions .button { width: 100%; }
    .external-ticket-actions { flex-direction: column; }
    .attachment-grid { grid-template-columns: 1fr; }
    .message { max-width: 96%; }
    .message-list { padding: 18px 13px; }
    .message-avatar { width: 29px; height: 29px; }
    .message-header { align-items: flex-start; flex-direction: column; gap: 3px; }
    .composer-footer { align-items: stretch; flex-direction: column; }
    .composer-footer .button-primary { width: 100%; }
    .auth-form-panel { padding: 25px; }
    .login-card h2 { font-size: 1.7rem; }
    .settings-nav { margin-right: -14px; margin-left: -14px; border-right: 0; border-left: 0; border-radius: 0; }
    .database-sidebar { grid-template-columns: 1fr; }
    .category-create-form, .category-edit-form { grid-template-columns: 1fr; }
    .category-create-form .field:nth-child(2), .category-edit-form .field:nth-child(2) { grid-column: auto; }
    .category-summary-meta .status-text { display: none; }
    .category-editor { padding: 12px; }
}

@media (max-width: 420px) {
    .topbar { padding: 0 13px; }
    .topbar-context .eyebrow { display: none; }
    .page-header .button { width: 100%; }
    .notification-summary { min-width: 34px; height: 34px; padding: 0 7px; }
    .header-badges { gap: 5px; }
    .metric-copy strong { font-size: 1.45rem; }
    .panel-heading { align-items: flex-start; flex-direction: column; }
    .attachment-preview { height: 135px; }
}

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after { scroll-behavior: auto !important; transition-duration: .01ms !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; }
}

/* Theme control and dark palette. The light rules above remain the default. */
.theme-toggle { position: relative; flex: 0 0 auto; }
.ticket-side-column > [data-live-detail-actions],
.ticket-side-column > [data-live-detail-info],
[data-live-conversation-control] { display: contents; }
.theme-icon { display: inline-flex; }
.theme-icon-sun { display: none; }
.auth-theme-toggle { position: fixed; top: 18px; right: 18px; z-index: 110; border: 1px solid var(--color-border); box-shadow: var(--shadow-sm); }

html[data-theme="dark"] {
    color-scheme: dark;
    --color-primary: #8aade5;
    --color-primary-dark: #a5c0ec;
    --color-primary-soft: #26364b;
    --color-sidebar: #14191f;
    --color-sidebar-text: #c7ced5;
    --color-background: #11161b;
    --color-surface: #1a2026;
    --color-surface-raised: #222a31;
    --color-surface-muted: #151b20;
    --color-text: #edf0f3;
    --color-text-soft: #c3cbd2;
    --color-muted: #96a2ac;
    --color-border: #303941;
    --color-border-strong: #46525d;
    --color-success: #65d0a4;
    --color-success-soft: #15372e;
    --color-warning: #f0b860;
    --color-warning-soft: #3a2b16;
    --color-danger: #ff8794;
    --color-danger-soft: #3c2028;
    --color-info: #6fc3ef;
    --color-info-soft: #153245;
    --color-on-primary: #ffffff;
    --color-focus: rgba(138, 173, 229, .34);
    --color-topbar: rgba(26, 32, 38, .96);
    --shadow-xs: 0 1px 2px rgba(0, 0, 0, .22);
    --shadow-sm: 0 8px 22px rgba(0, 0, 0, .24);
    --shadow-md: 0 18px 46px rgba(0, 0, 0, .34);
}

html[data-theme="dark"] .theme-icon-moon { display: none; }
html[data-theme="dark"] .theme-icon-sun { display: inline-flex; }
html[data-theme="dark"] .topbar { background: var(--color-topbar); }
html[data-theme="dark"] .sidebar { background: var(--color-sidebar); }
html[data-theme="dark"] .ticket-card,
html[data-theme="dark"] input,
html[data-theme="dark"] select,
html[data-theme="dark"] textarea,
html[data-theme="dark"] .message-composer textarea,
html[data-theme="dark"] .button-danger-ghost,
html[data-theme="dark"] .auth-body,
html[data-theme="dark"] .auth-form-panel { background-color: var(--color-surface); }
html[data-theme="dark"] input::placeholder,
html[data-theme="dark"] textarea::placeholder { color: #748198; }
html[data-theme="dark"] input:hover,
html[data-theme="dark"] select:hover,
html[data-theme="dark"] textarea:hover { border-color: #53647d; }
html[data-theme="dark"] input:focus,
html[data-theme="dark"] select:focus,
html[data-theme="dark"] textarea:focus { box-shadow: 0 0 0 3px rgba(126, 162, 255, .18); }
html[data-theme="dark"] select { background-image: linear-gradient(45deg, transparent 50%, #91a0b8 50%), linear-gradient(135deg, #91a0b8 50%, transparent 50%); }
html[data-theme="dark"] .button-secondary { border-color: #334d82; }
html[data-theme="dark"] .notification-summary { border-color: #334d82; }
html[data-theme="dark"] .button-secondary:hover { background: #25375e; }
html[data-theme="dark"] .button-primary { color: #101820; }
html[data-theme="dark"] .button-danger { color: #fff; background: #bd4050; }
html[data-theme="dark"] .flash-success .flash-icon { background: #187253; }
html[data-theme="dark"] .flash-warning .flash-icon { background: #9d610c; }
html[data-theme="dark"] .flash-danger .flash-icon { background: #bd4050; }
html[data-theme="dark"] .button-danger-ghost { border-color: #6b3843; }
html[data-theme="dark"] .ticket-card:hover { border-color: #425679; }
html[data-theme="dark"] .data-table tbody tr:hover { background: #182333; }
html[data-theme="dark"] .metric-copy small { color: #8491a5; }
html[data-theme="dark"] .status-open { color: #8bb4ff; background: #172e52; border-color: #284873; }
html[data-theme="dark"] .status-in-progress { border-color: #28516a; }
html[data-theme="dark"] .status-waiting-requester { border-color: #654a24; }
html[data-theme="dark"] .status-resolved { border-color: #285c4a; }
html[data-theme="dark"] .status-closed,
html[data-theme="dark"] .status-canceled { color: #aeb9ca; background: #202a39; border-color: #354155; }
html[data-theme="dark"] .priority-normal { border-color: #28516a; }
html[data-theme="dark"] .priority-low { color: #aeb9ca; }
html[data-theme="dark"] .priority-high { border-color: #654a24; }
html[data-theme="dark"] .priority-urgent { border-color: #6b3843; }
html[data-theme="dark"] .role-badge { border-color: #334d82; }
html[data-theme="dark"] .message-own .message-content { background: #1a2945; border-color: #2b4167; }
html[data-theme="dark"] .attachment-preview { background: #0c1420; }
html[data-theme="dark"] .timeline-dot { border-color: var(--color-surface); }
html[data-theme="dark"] .solution-panel { border-color: #285c4a; }
html[data-theme="dark"] .danger-panel { background: #251820; border-color: #61323c; }
html[data-theme="dark"] .danger-panel h2 { color: #ff9aa5; }
html[data-theme="dark"] .auth-brand-panel { background: var(--color-sidebar); }
html[data-theme="dark"] .mobile-brand { color: var(--color-text); }
html[data-theme="dark"] .error-code { color: #202a39; }
html[data-theme="dark"] .auth-theme-toggle { background: rgba(21, 30, 44, .92); }